Frequently Asked Questions
Have a question? We're here to help.
Starting is easy! Simply create an account, verify your identity, deposit funds (crypto or fiat), and you're ready to make your first trade on our platform.
Yes, security is our top priority. We use cold storage for the majority of user assets, implement strict access controls, and use bank-grade encryption to protect your data.
Our fees are transparent and competitive. We charge a small percentage per trade, which decreases as your trading volume increases. Check our Fee Schedule page for detailed information.
Crypto withdrawals are typically processed within minutes. Fiat withdrawals may take 1-3 business days depending on your bank and region.
Yes, you can upgrade your investment plan at any time. Simply navigate to the "Invest" section in your dashboard and select a higher tier plan.